Terms of use
Last updated 13 November 2026
These terms explain how buying from Mersh Findz works. By using this website, chatting with us or buying an item, you agree to them. They are written to be clear; if anything is unclear, ask us on WhatsApp at 0711 111111.
1. Pre-loved items
Most items are second-hand. We describe them honestly (age, condition, and any faults we know about), but photos and descriptions come largely from the sellers. Small marks or wear that come with use may not be mentioned. Brand-new items are marked as such.
2. Prices and availability
Prices are in Kenya shillings. Items are one of a kind and sell fast: an item shown on the site may already be reserved or sold, and prices can change (we show price drops clearly). A sale is only agreed once we confirm it with you on WhatsApp or by phone.
3. Viewing before you buy
We encourage you to view and test an item before paying, at the location shown or on delivery. Once you have inspected and accepted an item, it is sold as seen.
4. Offers and reservations
You can make an offer through the website. An offer is accepted only when we confirm it. If we reserve an item for you, we hold it for the time we agree; if you do not complete the purchase in that time, the item may be released to other buyers.
5. Payment
We agree payment directly with you (for example M-Pesa or cash on delivery). Only pay to the numbers or till we confirm in our official WhatsApp chat (0711 111111). We will never ask for your M-Pesa PIN or a password.
6. Delivery
We deliver countrywide. Ask for a delivery quote on WhatsApp. The delivery fee and time are agreed before dispatch. Please check the item when it arrives, before the delivery person leaves.
7. Returns
Because items are pre-loved and inspected before purchase, we do not normally accept returns. If an item is clearly not what we described (for example a fault we did not mention), contact us within 24 hours of receiving it and we will work out a fair solution. This does not affect your rights under Kenyan consumer law.
8. Using the website
- Be respectful in chats. No spam, abuse or fake offers; we may block anyone who misuses the service.
- Do not copy the listings, photos or design of this site for another shop without our permission.
9. Our responsibility
We work to keep the website accurate and available, but it is provided as is. We are not responsible for losses caused by temporary outages, by information supplied by sellers, or by dealing with anyone outside our official contacts. Nothing in these terms limits your rights under Kenyan law.
10. Privacy
How we handle your personal data is explained in our privacy policy.
11. Changes and law
We may update these terms; the date at the top shows the latest version. These terms are governed by the laws of Kenya.